01Overview
PrimeSync Project is founded by Nabeh Kheir and operated from Israel under the legal business name נביה חיר. This business is the operator responsible for the PrimeSync services and the handling of personal information described in this Policy. Privacy and business inquiries may be sent to support@primesync.me.
PrimeSync Project respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how PrimeSync collects, uses, stores, and shares information when you access or use the PrimeSync website, TradingView tools, Whop subscriptions and community features, guides, support services, communications, and related products.
02Information We Collect
Depending on how you interact with PrimeSync, we may process your name, email address, Whop username and account details, TradingView username, subscription and purchase status, billing country, transaction history, renewal or cancellation status, support messages, AI-assistant questions, feedback, screenshots or files you voluntarily provide, and information needed to investigate technical issues.
Payment information is processed through Whop and its payment providers; PrimeSync does not directly store complete payment-card information.
03How We Use Your Information
We may use personal information to provide and manage access, confirm subscriptions, grant or remove TradingView access, process billing requests, answer AI-assistant and support requests, send service communications, improve features, understand website use, translate content, prevent abuse, protect intellectual property, enforce our Terms of Service, and comply with legal obligations.
04Analytics, Cookies, and Similar Technologies
PrimeSync may use a consent-management service to remember website cookie preferences, privacy-safe website analytics to understand general activity, translation services to localize content, and Whop for checkout, subscriptions, access management, fraud prevention, and related analytics.
Non-essential cookies or similar technologies should be activated only after the relevant consent where required. You can change or withdraw cookie choices through the available cookie settings or browser controls.
05How We Share Information
PrimeSync does not sell or rent personal information for independent third-party marketing. We may share limited information with Whop, TradingView, AI model providers, hosting, analytics, translation, email, support, community, security, storage, and embedded-content providers, and legal or safety recipients where reasonably necessary.
06Data Security
We use reasonable technical and organizational safeguards designed to protect personal information. No website, transmission, or storage system can be guaranteed completely secure.
07Data Retention
We retain information only as reasonably necessary to provide Services, maintain subscriptions and access, resolve support requests, prevent fraud, maintain records, resolve disputes, enforce agreements, and comply with law.
08Third-Party Services and Links
PrimeSync may link to or integrate with Whop, TradingView, OpenAI or other disclosed AI providers, hosting providers, translation providers, email providers, embedded media providers, automation providers, and social platforms. AI-assistant questions and voluntarily attached screenshots may be sent to an AI provider to generate the requested response. Do not submit passwords, API keys, payment-card information, or other unnecessary sensitive information. These parties operate independently under their own policies.
09Your Privacy Rights
Depending on your location and applicable law, you may have rights to access, correct, delete, withdraw consent, object to processing, restrict processing, request portability, opt out of promotional communications, or complain to a privacy authority. To exercise a right, contact PrimeSync through the Support page.
10Children's Privacy
PrimeSync is not intended for individuals under 18 and we do not knowingly collect personal information from individuals under 18.
11International Data Transfers
PrimeSync operates from Israel, while service providers may process or store information in other countries. Where required, we use reasonable legal, contractual, and security measures for international transfers.
12Changes to This Privacy Policy
We may update this Privacy Policy for changes involving PrimeSync products, website technologies, service providers, legal requirements, security practices, or business operations. Please review this Privacy Policy periodically.